Bank of Baroda Personal Loan Customer Care

A significant way to ensure that consumers are pleased with the services provided is Bank of Baroda Personal Loan Customer Care. Banks have a specialized team of customer support who assist clients who reach out to them. The 24×7 toll-free customer service numbers are 1800 258 4455 and 1800 102 4455 for Bank of Baroda. The dedicated toll-free number is 1800 102 7788 for clients of financial inclusion schemes.

Bank of Baroda Personal Loan Customer Care Numbers

For all sorts of phone banking facilities and other customer questions, the bank has toll-free numbers. You should call the telephone banking executive and make a service request if you have a question or a complaint. There will be no cost for the call when you contact the Bank of Baroda Personal Loan Customer Care using these numbers.

• The toll-free number for personal loans and other services: 1800 22 3344/1800 102 4455/1800 258 44 55
• The toll-free number for customers of PMJDY: 1800 102 7788
• Toll free number for Debit cards: 1800 22 33 44/1800 258 44 55/1800 102 44 55

Bank of Baroda Personal Loan Customer Care Numbers for NRI Customers

For its NRI clients, Bank of Baroda Personal Loan Customer Care has a different helpline. To reach out to the bank, clients from overseas locations may use the following numbers:

• +91 79-49044100
• +91 79-23604000

Submitting a Complaint about Bank of Baroda Personal Loan

Step 1: 

• You could do this by calling the above Bank of Baroda Personal Loan Customer Care numbers to address a complaint.
• Conversely, you can email the Bank of Baroda Personal Loan Customer Care from the bank’s website itself. A drop-down menu appears to encourage you to choose the form of complaint in order to do so. You can send it by clicking ‘submit’ to the customer service department once you have finished choosing it.

Step 2:

• Moving up your issue by calling the bank’s Grievance Redressal Officer
• Optionally, you should submit to The Grievance Redressal Officer at their address.

Step 3:

When the problem is still unanswered,

• Your argument to the nodal officers of the Principal Nodal Officer will escalate further.
• It is possible to use three media, e-mail, written complaint, and a phone call to do this. You may receive a response within 10 days.

Online Assistance for Queries, Feedback or Complaints

This is another strategy for collecting customer complaints produced by the bank. Customers have to visit the online portal here in order to provide the bank with their concerns or suggestions. The step-by-step directions on how to navigate the portal appear as follows:

• Access the bank’s official website.
• On the homepage, click at the bottom of the page on the downward arrow button.
• Tap on ‘Online Complaints/Feedback/SGRS’ after you have found the list of services at the end of the page.
• You can find various options on the resulting tab, such as ‘Submit Complaint’,’ Provide Suggestion’,’ Provide Input’, etc.
• To provide the bank with your suggestion or concern, click on the respective links.
• You need to include your basic information such as account form, account number, type of complaint, etc. if you want to raise a complaint.
• You should wait for the bank to continue with the resolution procedure once you have raised the complaint or feedback.

YOU CAN CONTACT DIALABANK FOR ANY KIND OF ASSISTANCE AROUND THE CLOCK BY CALLING ON 9878981166.

Grievance Redressal

The grievance redress mechanism of the Bank of Baroda has unique levels of escalation provided as follows:

Level 1: At the first level, using the above methods, you contact the Bank of Baroda Personal Loan Customer Care department. To air your concerns or questions to the bank, you can either use the toll-free number or the online portal.

Level 2: If at the first step, your concern or inquiry is not answered satisfactorily, you can escalate it to the regional level using the online complaint management system. Here to settle your complaint, you need to include your unique tracker ID.

Level 3: If your complaint or question is still not addressed properly, you may use the unique tracker ID provided at level 1 of the complaint to escalate it to the zonal level. This can also be achieved using the online framework for handling grievances or via the contact centre.

Level 4: You can escalate the problem further to the Principal Nodal Officer of Bank of Baroda if you are not happy even after Level 3. You can use the email ID: gm.ops.ho@bankofbaroda.com to communicate to the Principal Nodal Officer.

Principal Nodal Officer Details