DCB Bank Personal Loan Customer Care Number
DCB Bank has particular client care administration accessible to oblige its homegrown just as NRI or supervises clients. The client care administration is accessible 24×7 to help the clients in settling every one of their inquiries or issues or any objections that they may have about any of the items and administrations offered by the Bank.
Complementary Numbers: 1800 209 5363.
DCB Bank Customer Care Numbers
DCB Bank client care is prepared to deal with a wide range of inquiries, whether general or explicit, regarding all the everyday banking exchange or any novel data needed by the clients or give their significant criticism about the equivalent. Following are the channels accessible to the clients the nation over just as outside.
For homegrown clients, Complementary numbers – 1800 209 5363, 1800 123 5363.
Or you can connect with DCB Bank Customer Care through the accompanying helpline numbers for any inquiries concerning Dialabank Personal Loan.
DCB Bank Personal Loan Customer Care for NRIs
For NRI Clients, you can contact on this number – +91 22 61271000
Submitting a Complaint about DCB Bank Personal Loans
DCB Bank has a 3-venture measure, which you can follow to give input or raise an objection.
Stage 1: Object, you can do as such by calling the previously mentioned numbers. On the other hand, you can email client care from the Bank’s site itself. A dropdown menu will show up for you to choose the idea of the grumbling. Whenever you are finished selecting, you can send it to the client care division by clicking “submit”.
Stage 2: Escalate your objection to the Bank’s Grievance Redressal Officer by dialling +91 22 66187099 between 9:30 a.m. also, 5:30 p.m. (Monday to Saturday).
Stage 3: If the issue stays uncertain, Further raise your grumbling to the nodal officials of the Principal Nodal Officer. It should be possible utilizing three channels – email, composed objection, and call. You can anticipate a reaction within ten days.
Online Assistance for Queries, Feedback or Complaints
Clients can contact DCB Bank client care through email, telephone, and post or by visiting the branch face to face. Clients can email client care from the DCB Bank site. Clients can likewise call the Bank on their telephone banking number for settling any questions or objections. For more details call 9878981166
Grievance Redressal
DCB Bank has a different entryway for the clients to address their complaints or grumblings and a methodical complaint redressal measure. DCB Bank has four degrees of heightening inside its framework to address and resolve any protests or complaints looked at by its clients.
Level 1 – The clients can contact the client care administration accessible with the Bank to enlist any objections or raise any inquiries through the different channels accessible with the Bank like a complementary number, email and postal location. Then again, they can likewise connect with the Branch Manager or Branch Operations Manager (BOM) or their Relationship Manager (RM) at the client’s home Branch Office.
Level 2 – The clients can heighten their complaints to the Regional Heads/Regional Nodal Officers on the off chance that the reaction got at the essential stage is inadmissible or if the issue stays uncertain. The contact subtleties of the Regional Heads/Regional Nodal Officers are accessible at the Bank’s site.
Level 3 – If the client doesn’t get a reaction inside 10 working long stretches of recording the protest or if the reaction got at the optional stage isn’t palatable to the client, he/she can additionally raise the grumbling/complaint to Principal Nodal Officer at the Corporate and Registered Office at the accompanying contact focuses.
Level 4 –This is the last degree of acceleration accessible inside the Banks’ framework. The clients can contact the Senior Management at this stage to address their complaints and look for a goal for the equivalent. The clients can hope to get an answer within 10 working days from the date of such heightening. After depleting all the accessible channels with the inward arrangement of the Bank to determine their issues/complaints, the clients can contact the Banking Ombudsman designated by RBI to determine their complaints or look for a good reaction for the equivalent.
The Bank likewise has the complaint redressal accessible for its Demat Customers. The Demat Customers of the Bank can heighten their objection/complaint to SEBI at their Complaint Redressal Portal ‘SCORES’ if such client isn’t happy with the reaction or non-receipt of any reaction from the Bank in the limit of the client’s Depository Participant (DP). The subtleties for the equivalent are accessible at the Banks official site.
